Frequently Asked Questions

Orders are dispatched within 1–3 working days, and delivery time depends on the courier or transport service chosen by the customer.

Yes. Customers may arrange their preferred transport or courier. We will dispatch the goods accordingly.

All transportation and courier charges must be paid directly by the customer to the transporter.

We accept only bank transfer, and 100% advance payment is required before dispatch.

No. Cash on Delivery is not available. All orders must be prepaid via bank transfer.

No. Orders are processed only after receiving the full 100% advance payment.

We do not accept returns once the goods are delivered.

No. Exchanges are not allowed; please confirm all details before placing your order.

In case of any transport-related damage, customers must raise the issue directly with their chosen courier or transporter, as we are not responsible for transit damages.